Deposits and withdrawals
FxPro. Japan
FxPro withdrawals: steps, timing, fees and what blocks them
An FxPro withdrawal has two stages: move money from the trading account back to the FxPro Wallet, then send it from the Wallet to a method in your own name. Most stuck withdrawals have causes you can prevent, such as unfinished verification or a name mismatch.
75%+ of retail investor accounts lose money trading CFDs.
Step by step
- Check open positions: make sure the amount is not tied up as margin.
- Transfer from the trading account to the Wallet: money on MT4, MT5 or cTrader cannot be withdrawn directly.
- Request the withdrawal from the Wallet: choose the method and amount. As a rule, funds go back to the method you deposited with first.
- Keep the request number and a screenshot until the money arrives.
How long it takes
Timing has two parts: FxPro's processing and the payment provider or bank. After FxPro has processed the request, e-wallets and cards are usually quicker, while international bank transfers can take several business days. FxPro Direct shows the status. Weekends, holidays and bank hours add delay.
Fees
| Item | What to expect |
|---|---|
| FxPro's own fee | Stated as free for most methods |
| Neteller | An exception with a 2.6% withdrawal fee |
| Banks and providers | Receiving or intermediary fees may apply |
| Currency conversion | A Wallet in dollars is converted to yen at the provider's rate |
The final amount on the confirmation screen is the one that counts.
Back to the method you funded with
Anti-money-laundering rules mean withdrawals normally return to the deposit method first. Card deposits are refunded to the card, and profit above that goes by another method. Using a family member's card or account usually triggers extra document requests.
Pending or rejected: what to check
| What you see | Common cause | Fix |
|---|---|---|
| Cannot submit | Money still on the trading account | Transfer to the Wallet first |
| Rejected | Verification unfinished or name mismatch | Complete KYC, use a method in your name |
| Pending for days | Extra documents under review, bank holidays | Check your registered email and send what is asked |
| Less arrived than expected | Conversion or receiving fees | Check the bank statement for rate and fees |
"Pay a fee to unlock your withdrawal" is a scam
If someone on social media or a messaging app asks you to pay tax or fees before a withdrawal is approved, it is very likely a scam using FxPro's name. Never share your login or verification codes. How to spot clones: verify FxPro and avoid scams.
Questions
How long does an FxPro withdrawal take?
It depends on the method. After FxPro processes it, e-wallets and cards are usually faster and international bank transfers can take several business days. FxPro Direct shows the status.
Are there withdrawal fees?
FxPro states most methods are free, with a 2.6% exception for Neteller. Banks and currency conversion can still cost money.
Can a withdrawal be rejected?
Yes, if verification is unfinished, the names do not match or the money is still on the trading account. Fix the cause and request again.
Can I withdraw in crypto?
Only methods shown on the FxPro Direct withdrawal screen are available. If crypto is not listed there, you cannot use it on that account.